Northland
  • 26-Sep-2022 to 26-Dec-2022 (PST)
  • Vancouver, BC, CAN
  • Full Time

Application and IT Ops Support

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement.

Responsibilities:

  • Provide support for customer requests, analyze problems and escalate issues when necessary
  • Provide first-line support for Property Management System (PMS) troubleshooting
  • Maintain back-of-house configurations, settings and functionality of all use PMS systems
  • Work in direct communication with the field when necessary
  • Communicate technical information to nontechnical users
  • Organize and arrange training sessions for team and field on IT-related items

Experience Requirements:

  • Strong understanding of hospitality operations
  • Experience in training people on computer systems
  • Possess a minimum of five (5) years of experience in the resolution of issues related to PMS systems, specifically with either Oracle(Opera) or any other PMS
  • Strong troubleshooting and problem-solving skills
  • Strong desire to learn in a fast-paced environment and work within a team of like-minded individuals
  • Excellent communication skills, both written and verbal
  • Proficient in Microsoft Office

Beneficial to have:

  • Experience working in a ticketing system with detailed note-taking skills
  • Experience and working knowledge of Oracle Cloud system (Opera PMS)
  • Customer service experience

Education:

  • A university degree, diploma in computer sciences, hospitality or administration. Or an equivalent work-related experience.

Requirements:

  • Travel to locations throughout Canada
  • Vancouver based positioned

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with Northland Properties, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**

Northland
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